Organizations will approach their challenges at the highest level, orchestrating and rearranging the future management of work, leveraging all business application interfaces – be they legacy applications, modern apps or APIs – to work for their strategic business goals. Already, tactical and quick-win automations are a thing of the past, so businesses need to go further than they currently are in order to achieve the maximum ROI. More than anything, businesses will realize the need to make intelligent automation a strategic priority. Higher customer expectations, adaptations to tackle climate change, meeting regulatory compliance, aging infrastructure, and workforce are all factors that will drive utility businesses towards the use of intelligent automation throughout 2022.Īlso see: Top Digital Transformation Companies A Digital-First Strategy Utilities are primed for strong growth in IA. Organizations have recognized its strength in improving interoperability and back-office efficiencies providing financial stability enhancing workforce satisfaction and, most importantly, elevating patient experience. Healthcare is clearly seeing accelerated usage of intelligent automation. Manufacturing will leverage intelligent automation to improve customer experience – a trend well under way – and help to swiftly adapt to regulatory changes, and manage complex supply chains. Retail has only scratched the surface when it comes to intelligent automation, which offers a hugely efficient way to boost sales, increase customer engagement, and reduce costs. It’s become clear that intelligent automation is applicable to almost all sectors but, heading into 2022, growth is expected to be particularly strong in a handful of industries. Intelligent automation will continue to become increasingly strategic-more focused on key corporate goals such as competitiveness, revenue growth, customer service, and market growth.Īlso see: What is AIOps? Select Industries on the Forefront Improved customer and employee experience.
Solutions will become more tailored toward particular industries to deliver their own strategic business outcomes. Shifting mindsets and advancing technology might be heading this way, but what does this mean to businesses? Greater use of intelligent automation will increasingly lead to improved business outcomes for specific target markets and industries – see below. So we will most likely see a future trend toward IA platforms that provide the means to create, manage, and control operations that leverage multi-modal automation across both humans and digital robots. The lines between digital process automation (DPA), iPaaS, no code, robotic process automation, and other forms of automation are blurring too. For example, vendors will move toward developments such as autonomous IA, a form of intelligent automation that can be self-defining, self-managing, and self-healing. Autonomous Intelligent Automation: Business UsesĪs intelligent automation becomes more “intelligent,” we’ll gradually be able to see other changes in the way the technology is used. This, in turn, will lead to rapid scaling of automation programs to play increasingly strategic roles in businesses. This will increase the scope over which they can work, and ease the path toward being able to orchestrate digital robots as they expand across the enterprise. The embedding of AI and machine learning (ML) into digital robots will enable businesses to make automations faster and cheaper to program and execute. Throughout 2022, these developments will accelerate even further, continually adding to digital robots’ skill sets. Moreover, robotic process automation (RPA) has become a key platform and business enabler for AI as businesses leverage AI to increase the sophistication of what can be automated and to support more complex automated interactions between digital workers and human workers and customers. There has been an impressive growth in the capabilities of intelligent automation in recent years, boosted by advances in artificial intelligence (AI) and complementary technologies. As mindsets around digital transformation and the future of work progress, so will the technology itself. We’ve now moved past the fear paradigm of seeing digital labour as a risk and instead see it as a partner, or collaborator, and as a means to excel. A unified workforce is one where humans and IA – intelligent digital robots – work as a single cohesive construct.
Intelligent automation blue halo full#
Building on this, a key shift we’ll see is the realization that only a truly unified workforce can deliver a business’s full potential. As we move into 2022, there’s little doubt that we’ll see the growth in intelligent automation (IA) continue to gather momentum as more decision makers realize the transformative power of this emerging technology.
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